Privacy Policy
1. General information
The protection of customers' personal data and the assurance of confidentiality are important to Sonniva Georgia LLC. We undertake to process your personal information in accordance with the requirements of the law and the principles of fairness, transparency and security.
This privacy policy explains what type of information we collect, for what purpose we use it, how we protect your data and what rights you have as a data subject.
This policy applies to the Sonniva Georgia website, its online platforms, social media channels, physical stores and all the services the company offers to customers.
2. What data we collect
In the course of dealing with the company, we may collect the following information:
- first and last name;
- personal or identification number (where necessary);
- mobile phone number;
- email address;
- delivery or legal address;
- company name and identification code;
- order, payment and delivery history;
- communication records;
- technical information relating to use of the website;
- IP address, device type and browser data;
- information obtained through cookies and similar technologies.
3. Purposes of data processing
Data is collected and processed for the following purposes:
- receiving, processing and fulfilling orders;
- organising product delivery;
- providing warranty and after-sales service;
- providing customer support;
- preparing invoices and other financial documents;
- improving service quality;
- processing statistical and analytical data;
- ensuring security and preventing fraudulent activity;
- sharing marketing offers and news where the customer has consented;
- fulfilling obligations required by law.
4. Data retention period
Sonniva Georgia retains personal data only for as long as is necessary to provide the service, manage business processes and meet the requirements set out by law.
After the retention period expires, the data is deleted or anonymised so that the individual can no longer be identified.
5. Who information may be shared with
Your data may be shared only with those persons and organisations that are necessary to provide the service in full, including:
- courier and transport companies;
- payment service providers;
- software and technology partners;
- accounting and legal service providers;
- state authorities in cases provided for by law.
The company does not sell, rent out or transfer customers' personal data to third parties for commercial purposes.
6. Data security
We use modern technical and organisational mechanisms to protect your information. Security measures include protecting data from unauthorised access, alteration, loss, destruction and unlawful use.
Nevertheless, no method of transmitting data over the internet is fully secure, so a guarantee of absolute security cannot be provided.
7. Use of cookies
Our website uses cookies and similar technologies in order to:
- ensure the site works properly;
- remember the user's settings;
- analyse visitor behaviour;
- improve the user experience;
- offer more relevant information and offers.
Users can manage or disable cookies in their own browser settings.
8. User rights
You have the right to:
- receive information about the data processed about you;
- request the correction or updating of data;
- request the deletion of data within the limits permitted by law;
- restrict the processing of data;
- withdraw consent, if the processing is based on consent;
- apply to the relevant supervisory authority if you believe your rights have been violated.
9. Third-party links
Our website may contain links to other websites. Sonniva Georgia is not responsible for the privacy policy or the content of those websites. We recommend that you review the relevant terms of each website.
10. Policy updates
The company reserves the right to update or change this policy periodically. The updated version will be published on the website and takes effect from the moment of publication.
11. Contact information
If you have any questions, comments or requests relating to the processing of personal data, contact us:
Your trust is important to us and we strive to ensure the maximum protection and security of your personal data.